IT Operational Excellence

Operational Excellence is a campuswide initiative to streamline, innovate and improve administrative services and processes at all levels. By rethinking “business as usual,” we can eliminate barriers to support teaching, research and other university missions. The following efforts are underway in the IT sector.

Generative AI Solutions Hub

The GenAI Solutions Hub will connect experts with diverse perspectives to define and implement infrastructure, procurement pathways, and usage best practices to support Generative AI at Illinois in a way that advances development, fosters consistency and access, reduces unnecessary duplication, and aligns with privacy and security best practices.

IT Enterprise Service Management Office

The IT Enterprise Service Management Office (IT ESMO) will develop and implement key elements of IT Service Management (ITSM). By creating and making common structures and conventions available, the IT ESMO provides units and groups the opportunity to align with their peers on a shared set of complementary practices. Helping units and groups participate in a systematic methodology leads to an organized and more complete adoption of those aspects of ITSM. 

Website Management Center of Expertise

The Website Management Center of Expertise will provide accessible and secure campus-wide web design templates and development resources while unifying the university’s digital presence.